LNER Travel Classes & Services

Standard Class

LNER’s Standard Class offers comfortable seating with access to power sockets and onboard Wi-Fi. Passengers can enjoy a range of food and drink options available at the café bar, including hot meals, sandwiches, snacks, and beverages.

First Class

First Class passengers experience enhanced comfort with wider seats, increased legroom, and complimentary food and drink services. The onboard menu features options like the Dine, Dish, Deli, and Brunch menus, offering a variety of meals and beverages to suit different times of the day.

Platinum VIP Service

For those seeking a premium experience, LNER offers the Platinum VIP service, which includes private First Class accommodations, personal hosts, lounge access, and luxury dining options. This service is designed to provide an exclusive and personalized travel experience.

Ways to Save Money

Vouchers & Promo Codes

One of the best ways to save money at LNER is by using vouchers & promo codes. You can find LNER verified vouchers at Saving Says UK. Currently, there are 10 + vouchers available and ready to use.

Offers & Discounts

Looking to save more money? Don’t forget to visit the Offers & Discounts page at LNER, where you can get more amazing deals and discounts on your bookings.

Advance Tickets

LNER is offering a 47% discount on Advance Tickets for travel on selected routes.

Railcard Holders

LNER is offering multiple discounts on train tickets to holders of the following Railcards: Over 60s Railcard, Disabled Persons Railcard, 16-25 Railcard, and Family & Friends Railcard.

Group Discounts

LNER offers Group Discounts for travel on selected routes. Groups of 10 or more can save up to 22% on their tickets.

LNER App

Get the best experience with the LNER app. From finding you the best deal to live updates on your journey.

Exclusive offers with LNER Perks
Get the best prices with Deal Finder
Real-time journey updates

Refer a Friend

Get £10 credit for both you and your friend when you refer a friend to LNER Perks, use your credit to explore the beautiful East Coast!

Newsletter

Make sure you subscribe to their newsletter; you’ll be updated with daily insights, upcoming events, deals, and offers as well.

Refunds & Cancellation

Refunds for Unused Tickets

Anytime & Off-Peak Single Tickets: Refundable up to 28 days after expiry. An administration fee may apply.
Advance Tickets: Generally non-refundable.
Season Tickets: Refundable within 7 days of purchase.
Family Single Tickets: Non-refundable.

To request a refund, visit My Account on the LNER website.

Cancellations & Delays

Cancelled Trains: If your train is cancelled, you can claim a refund. It's advisable to submit your claim within 48 hours of the cancellation to expedite processing. Claims can be made up to 28 days from the date of travel.
Delays: For delays of 30 minutes or more, LNER offers compensation through the Delay Repay scheme. You can choose to receive compensation or donate it to CALM (Campaign Against Living Miserably).

Price Promise

If you find a lower price for the same LNER journey on another site or app, LNER will refund the difference. To claim, provide a screenshot and submit the claim form by midnight on the same day.

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